DEFINITY® solutions The DEFINITY solution group offers powerful, flexible products and applications to support your everyday communications right now and new technologies as they become available. A choice of flexible, expandable DEFINITY systems allows businesses to 'size' their communications to their current needs, then to expand solutions to grow as the business grows, for one location or many, for businesses of virtually any size, for businesses anywhere.
	DEFINITY ONE System For a single small office, multiple offices, or small branch locations requiring 20 - 50 telephones, the DEFINITY ONE system uses a Windows NT operating system to allow multiple applications to reside on the same hardware platform. This makes the DEFINITY ONE system cost-effective, convenient, and highly practical for supporting localized communications needs, without adjunct equipment and its associated costs. Remote monitoring and "self-healing" capabilities add to the overall reliability and serviceability of the solution. A Web browser interface provides the tools to easily administer the system and to manage a variety of pre-installed applications.
DEFINITY ProLogixTM Solutions The compact DEFINITY ProLogix solutions provides professional communications capabilities in a package that's sized and priced for the business requiring from 40 to 400 telephones. It delivers the quality, reliability, expandability, and service support of much larger DEFINITY servers. And, it can cover a single office, a satellite office within a larger business, or branch locations around the world. For example, multiple locations can operate as a single system through networking. DEFINITY ProLogix solutions also connects offices for shared capabilities via a virtual enterprise network and reduces costs by combining voice and data traffic over the same network.
DEFINITY Business Communications System (BCS) The cost-effective system designed for high growth, DEFINITY BCS provides cost-effective communications capabilities starting from about 40 telephones and able to grow to 25,000. DEFINITY BCS gives customers the core competencies DEFINITY systems are known for: reliability, expandability and security, along with applications such as wireless, call center, and messaging. All at a cost-effective price.
GuestWorks® System Designed as a turnkey solution for businesses in the hospitality industry, the GuestWorks system provides DEFINITY capabilities and reliability plus features especially helpful and productive for this industry. For example, it offers automatic wake-up calling services, accurate guest record-keeping from check-in to check-out, and in-room connectivity for fax machines and laptop PCs. It also has a variety of features and tools to enhance staff productivity and reduce costs.
IP Trunk Interface Internet Protocol (IP) now oaffords an alternative packet network that provides a lower cost of usage by transmitting voice and fax over the Internet, Intranet, or private Local Area Network (LAN). DEFINITY IP Trunk is an integrated offer that provides an alternate network facility that maximizes communications investments and engances communications capabilities.
DEFINITY ATM (Asynchronous Transfer Mode) DEFINITY ATM Networking combines the power and reliability of the DEFINITY system and the broad band-width availability of an ATM infrastructure to create one network for all communications. DEFINITY ATM Networking uses open standards to integrate DEFINITY functionality with ATM transmission and switching for both local and wide area networks (LANs and WANs). The ATM Services Card provides an ATM trunk interface over a fiber interface for Circuit Emulation Services. The DEFINITY ATM Networking offers an alternative for providing communications between locations.
CentreVu® Computer Telephony Leading edge CentreVu Computer Telephony delivers maximum call center performance by leveraging the integration of your computing, telephony, and network infrastructure resources. CentreVu Computer Telephony not only supports LAN-based computing and telephony but also Intranet platforms and the World Wide Web to give you a world of CTI applications to enhance your business. Using the DEFINITY system, a Windows NT server and your networking infrastructure, CentreVu Computer Telephony provides maximum flexibility by supporting applications that run in different computing environments.
PassageWayTM Direct Connection Solution The PassageWay Direct Connection Solution combines the power of business telephones and personal computers. With this system, you can manage incoming and outgoing calls, organize personal information, and store client information in a database. The PC can bring specific information on-screen, based on the source of the incoming call, or it can dial selected telephone numbers with the click of a mouse. The PassageWay Direct Connection Solution is compatible with the DEFINITY system, MERLIN MAGIXTM Integrated system, and PARTNER® system.
DEFINITY® AUDIX® System The DEFINITY AUDIX system provides streamlined, cost-effective voice messaging via a capability that's housed inside DEFINITY communications systems. Capable of networking with other Avaya messaging systems, DEFINITY AUDIX messaging offers voice mail, call routing, announcements, bulletin boards, and other sophisticated features typically found on larger, stand-alone messaging systems. With up to 100 hours of message storage and a capacity of 4 to 12 ports, the system can grow through software activation.
INTUITYTM AUDIX® Multimedia Messaging System The powerful INTUITY AUDIX System supports unified multimedia messaging in a single platform, allowing users and callers to communicate in their choice of media, and providing access to voice, fax, e-mail, and text files from virtually anywhere. The highly flexible system can support as few as 10 users or a worldwide network of hundreds of locations and thousands of users. That's because the system architecture allows for the addition of capacity and ports in manageable, cost-effective increments, as a business grows. And, a choice of user interfaces make the system user-friendly so the business can use messaging to its best advantage.
INTUITYTM Lodging Solution Designed for the hospitality industry, Avaya INTUITY Voice Messaging for Lodging allows each guest, up to 4,000 in all, to have his or her own voice mailbox. INTUITY Voice Messaging ensures the accuracy, privacy, and reliability of the messages that guests receive while staying at a hotel or other facility, and allows them to access their messages from virtually anywhere, via touch-tone phone. The system is even available in a choice of languages, to accommodate guests' varying needs or preferences.
Octel® 100 Messaging Octel 100 Messaging offers voice and fax messaging integrated with PARTNER®, MERLIN MAGIXTM, DEFINITY® ProLogixTM and DEFINITY BCS systems. Its networking capabilities make messaging between remote locations and different systems economical and simple, using standard protocols. And, it provides an array of user-friendly tools, including graphical interfaces for managing messages from a desktop PC and for designing customized applications.
Octel® 50 Messaging Octel 50 Messaging offers less sophisticated voice and fax messaging than the Octel 100 system. The Octel 50 solution runs on standard, open-architecture DOS PC hardware, making it easy to implement. A voice tutorial guides the user through the process of selecting passwords and recording basic prompts. And, a menu-driven supervisor interface eliminates the need for a system administrator with extensive technical training.
DEFINITY Wireless Business System The DEFINITY Wireless Business System is a 9 GHz multi-zone wireless solution that serves single or multi-building environments. It is the first system to use the PWT (Personal Wireless Telecommunications) standard, the new in-building wireless standard established for North America. Whether you're meeting with a client down the hall or talking to the shipping manager in another department, you can take advantage of the ability to move around your business while staying in touch with calls to your own office.
TransTalk® 9000 Digital Wireless System The TransTalk 9000 system delivers the mobility and convenience of multi-line digital wireless phones fully integrated with Avaya PARTNER®, MERLIN LEGEND®, MERLIN MAGIXTM, and DEFINITY® communications systems. Available as a dual-zone or single-zone system with up to 500,000 square feet of coverage per zone, TransTalk 9000 can support small offices as well as larger facilities. Advanced digital technologies and patented Avaya Labs algorithms allow the TransTalk 9000 system and TransTalk Pocket Phone 9031 to deliver crystal-clear voice quality virtually indistinguishable from 'wired' telephones.
Business Cordless 905 Telephone The Business Cordless 905 Telephone delivers the convenience of a multi-line digital wireless phone that fully integrates with Avaya PARTNER®, MERLIN®, MERLIN LEGEND®, and MERLIN MAGIXTM communications systems. This integration allows users to have freedom of movement within an office and still use the same Avaya system telephone features and control they have with their desk phones. The Business Cordless 905 uses 900 MHz radio technology for maximum voice reliability and clarity.
BCMS Vu® Software This management reporting solution lets you view and evaluate call center activity in real time as well as access historical data from a DEFINITY® or ProLogixTM call center solution. It offers you graphical access to the data you need so you can make up-to-the-minute decisions on your call center operations. And with various options for customizing how the information is displayed: charts, tables, graphs or text, you can easily visualize and react quickly to changing call center conditions.
CentreVu® Compact Call Center Built on the powerful DEFINITY Enterprise Communications Server (ECS) platform, CentreVu Compact Call Center provides sophisticated call center capabilities geared to the needs of smaller and mid size businesses. With capabilities such as intelligent routing, Compact Call Center lets businesses dynamically distribute calls in a way that provides the best service possible to customers.
Security The Avaya Access Security Gateway (ASG) Guard is a stand-alone, multi-port site management tool designed to secure, monitor, and control remote access to a business's valuable voice and data ports. Using Data Encryption Standard (DES) technology, ASG Guard provides maximum security through a dynamic challenge-and-response, 'lock-and-key' authentication process. Rather than use static passwords and IDs, ASG Guard generates a one-time-only password response that's unique to each user and different for each access attempt.
Headsets Headsets offer a way to enhance the productivity and performance of managers, office workers, and customer service representatives by increasing their comfort and convenience. Manufactured to exacting quality standards, these headsets can be used with any Avaya system and come in a choice of styles: ultra-lightweight, single or dual earpiece, bandless 'over-the-ear' models, and more. Paging Our complete line of audio, visual, audiovisual, and wireless paging systems can provide individuals, groups, or office zones with real-time notification of waiting calls or visitors, messages, general announcements, emergency warnings/alarms, night bells, . . . even background music. From horns to loudspeakers, desktop to overhead, inside or out, Avaya can design a paging solution to suit unique business needs. Power Solutions A power solution from Avaya helps protect mission-critical communications systems from power disruptions, from everyday disturbances to power disasters, to maximize uptime and keep businesses serving their customers. The complete line of Avaya surge protectors and Uninterruptible Power System (UPS) models offers everything from basic protection to online solutions that help reduce maintenance and replacements costs, and loss of data and system programming. Announcement Systems Avaya Magic On Hold® systems provide an alternative to leaving callers waiting in silence on 'hold' - and running the risk that they will hang up. With a Magic On Hold system, you have a choice of professionally recorded announcements or music to help turn 'hold time' into an opportunity to generate sales and improve your customers' experience with your company. And, Magic On Hold systems deliver crisp, clear all-digital sound, no matter how many times a recording is played.
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