The MERLIN MAGIXTM solution group
delivers leading-edge communications technology designed to meet
business needs today and to cost effectively evolve with your business.
MERLIN
MAGIXTM Integrated System
The MERLIN MAGIX Integrated System delivers industry-leading cost efficiencies
and simplicity in a powerful PBX that supports everything from day-to-day voice
calling to "always-on" Internet access that's fast, easy, and
affordable. And, the MERLIN MAGIX Integrated System delivers this broad range of
communications capabilities via a single technology source, making it highly
cost-effective and easy to purchase, install, service, maintain, and grow.
In addition to the calling features that businesses depend on, the MERLIN MAGIX
system supports advanced applications including multi-site networking and
Computer Telephony Integration (CTI). And, its unique Integrated Network Access
module supports high-speed Internet access over shared lines and enables better
use of the Internet as a competitive advantage for your business.
MERLIN MAGIX Integrated Network Access
The simple addition of the MERLIN MAGIX Integrated Network Access circuit module
enables local and long distance voice calling and high-speed Internet access
across your Local Area Network (LAN) through a single T1 connection. Integrated
Network Access combines the functionality of T1/PRI (Primary Rate Interface), a
data router, DSU/CSU (Data Service Unit/Channel Service Unit) and a firewall on
a single circuit card. With the evolutionary design of the MERLIN MAGIX system
and its Integrated Network Access application, your business will be ready to
take advantage of powerful new solutions that will evolve as voice and data
communications continue to converge.
PassageWayTM Direct
Connection Solution
The PassageWay Direct Connection Solution combines the power of business
telephones and personal computers. With this system, you can manage incoming and
outgoing calls, organize personal information, and store client information in a
database. The PC can bring specific information on-screen, based on the source
of the incoming call, or it can dial selected telephone numbers with the click
of a mouse. The PassageWay Direct Connection Solution is compatible with the
DEFINITY®, MERLIN MAGIX, and PARTNER® systems.
MERLIN® Messaging
MERLIN Messaging is ideal for companies that are new to voice messaging as well
as for growing companies with changing business needs. Housed inside the MERLIN
MAGIX Integrated System, MERLIN Messaging is affordable and flexible, supporting
100 hours of message storage for two, four, or six ports, and up to 200
subscribers. And, MERLIN Messaging offers voice mail, call handling, and
Automated Attendant features that work seamlessly with the MERLIN MAGIX
Integrated System, as well as MERLIN LEGEND® system R7.
Web Communications Server
The Web Communications Server gives companies an easy, economical way to enter
the world of e-business while enhancing their current messaging communications.
With the Web Communications Server and InstantConnectsm from Encanto
Networks, a company can establish its own Internet domain name, have secure,
cost-effective Internet access, create and host its own Web site and storefront,
take orders with secure credit card transactions, and have e-mail with up to 200
mailboxes and 100 hours of message storage. The Web Communications Server can be
installed as a standalone server in any switch environment, but when installed
with the MERLIN with MERLIN Messaging Release 2, voice mail and e-mail messages
can be retrieved through the same mailbox.
INTUITYTM AUDIX® VS
INTUITY AUDIX VS provides small and mid size businesses with an affordable entry
into multimedia messaging. It includes a full range of voice mail, Automated
Attendant, and call routing capabilities. Message Manager, which gives you a
consolidated, personalized way to manage all your messages from your PC, and fax
messaging are available as well as optional applications. Additionally, a
software enhancement enables multimedia collaboration using Internet standards.
Octel® 100 Messaging
Octel 100 Messaging offers voice and fax messaging integrated with PARTNER®,
MERLIN MAGIXTM, DEFINITY® ProLogixTM
and DEFINITY BCS systems. Its networking capabilities make messaging between
remote locations and different systems economical and simple, using standard
protocols. And, it provides an array of user-friendly tools, including graphical
interfaces for managing messages from a desktop PC and for designing customized
applications.
TransTalk® 9000 Digital Wireless System
The TransTalk 9000 system delivers the mobility and convenience of multi-line
digital wireless phones fully integrated with Avaya PARTNER®, MERLIN LEGEND®,
MERLIN MAGIXTM, and DEFINITY® communications
systems. Available as a dual-zone or single-zone system with up to 500,000
square feet of coverage per zone, TransTalk 9000 can support small offices as
well as larger facilities. Advanced digital technologies and patented Avaya Labs
algorithms allow the TransTalk 9000 system and TransTalk Pocket Phone 9031 to
deliver crystal-clear voice quality virtually indistinguishable from 'wired'
telephones.
Business Cordless 905 Telephone
The Business Cordless 905 Telephone delivers the convenience of a multi-line
digital wireless phone that fully integrates with Avaya PARTNER®, MERLIN®,
MERLIN LEGEND®, and MERLIN MAGIXTM
communications systems. This integration allows users to have freedom of
movement within an office and still use the same Avaya system telephone features
and control they have with their desk phones. The Business Cordless 905 uses 900
MHz radio technology for maximum voice reliability and clarity.
MERLIN MAGIX Basic Customer Care (BCC) Solution
MERLIN MAGIX BCC provides a full array of built-in call center and call
management capabilities for small and mid size businesses with departmental
sales and customer service operations. Supporting as many as 32 agent groups and
up to 20 agents per group to accommodate growing needs, MERLIN MAGIX BCC is
designed to help businesses deliver expert or specialized service, improving
customer satisfaction. It also provides tools to help increase employee
productivity and supervisor effectiveness.
MERLIN MAGIX Enhanced Customer Care (ECC) Solution
MERLIN MAGIX ECC provides more advanced call center capabilities, with
technologies to help build customer relationships and generate revenue. It
includes call handling, visual monitoring, reporting, and management
capabilities usually available only to much larger businesses, all in a
user-friendly package that adds value to sales and service operations.
Your communications with customers, suppliers and employees are too critical a
link to your business to be without support. From installation and
administration to training to support and maintenance, Avaya NetCare® and our
BusinessPartners offer a broad range of services that will help you manage your
growing communications needs.
Headsets
Headsets offer a way to enhance the productivity and performance of managers,
office workers, and customer service representatives by increasing their comfort
and convenience. Manufactured to exacting quality standards, these headsets can
be used with any Avaya system and come in a choice of styles: ultra-lightweight,
single or dual earpiece, bandless 'over-the-ear' models, and more.
Paging
Our complete line of audio, visual, audiovisual, and wireless paging systems can
provide individuals, groups, or office zones with real-time notification of
waiting calls or visitors, messages, general announcements, emergency
warnings/alarms, night bells, . . . even background music. From horns to
loudspeakers, desktop to overhead, inside or out, Avaya can design a paging
solution to suit unique business needs.
Power Solutions
A power solution from Avaya helps protect mission-critical communications
systems from power disruptions, from everyday disturbances to power disasters,
to maximize uptime and keep businesses serving their customers. The complete
line of Avaya surge protectors and Uninterruptible Power System (UPS) models
offers everything from basic protection to online solutions that help reduce
maintenance and replacements costs, and loss of data and system programming.
Announcement Systems
Avaya Magic On Hold® systems provide an alternative to leaving callers waiting
in silence on 'hold', and running the risk that they will hang up. With a Magic
On Hold system, you have a choice of professionally recorded announcements or
music to help turn 'hold time' into an opportunity to generate sales and improve
your customers' experience with your company. And, Magic On Hold systems deliver
crisp, clear all-digital sound, no matter how many times a recording is played.
