FaxMail Features
FaxMail is an integrated module that permits mailbox owners to receive, store, and manage faxes with all of the options available for voice messaging. This allows users to decide when and where they want to view and print fax documents, maintaining the same level of privacy and security that protects voice messages.

Fax Distribution
The Fax Distribution module makes it possible for callers to have information faxed directly to them 24 hours a day. By simply following voice prompts, callers can receive faxes for any number of documents you store on the system. This saves your employees time and makes your company¹s Information---from price lists to technical data---more accessible than ever before.

Interactive Voice Response (IVR)
Key Voice IVR links the phone system to a database to provide callers with 24-hour, immediate access to information specific to them. This polished IVR program is easy to set up. No knowledge of computer programming and minimal database knowledge is needed. Simply assign field types to ASCII file data fields---number, money, date, or time---and build prompts on-screen. The system then reads information to callers at their request. Up to 10 data fields are available. For example, a bank can set up data fields so callers can hear their checking account balance, date of last withdrawal, date of last deposit, etc. To ensure security, IVR can be set up to allow callers access to data only after they enter certain information, such as a valid account number and corresponding personal identification number.

Outbound Telemarketing
When the need arises for a large group of individuals to be contacted with the same message, Key Voice systems can help. Using the Outbound Telemarketing package, the system can be set up to automatically call a list of phone numbers and deliver and retrieve information from the called parties.

Talking Classified
Talking Classifieds automates the way callers obtain product and/or service information. Callers are asked to answer up to 4 questions by using their touch-tone phone pad. The system translates the responses into an "information request profile," then searches an information database specifically designed for this application. For example, an information-intensive business such as a real estate group can create menus that let callers zero in on particular properties, by phone and at their leisure. Buyers specify a set of criteria (4 bedrooms, 2-car garage, north side of town, on a 1-acre lot).Talking Classifieds then searches the database and returns to the caller with information on listings that fulfill their criteria. The caller may then select a listing and leave a message for the appropriate agent or even request a fax on the listing.

Visual Call Management (VCM)
VCM empowers subscribers by bringing complete computer-telephone integration to the desktop. Through VCM's easy-to-use screens in Microsoft Windows 95 or Windows NT, subscribers can "point and click" to control all mailbox functions and call handling features---including redirecting, screening, queuing, and/or recording incoming calls; creating and activating greetings; and managing all mailbox messages. VCM subscribers can even view their fax messages on their PC desktops as well as transmit faxes of documents created in any Windows application directly from their desktops---no modem or phone line required (see Fax from the Desktop, below).

Fax From The Desktop With Small And Corporate Office NT
Certain Key Voice NT-based systems include a printer driver that allows subscribers to fax documents created in any Windows application directly from their client PC desktops. No desktop hardware is needed---no modem, no phone line. Inbound and outbound faxes travel through the PBX voice lines, increasing efficiency and eliminating the expense of dedicated fax lines.